Terms of service

Terms of Service

Last updated: 5 November 2026

Welcome to ZUZU Steps. These Terms of Service apply to your use of zuzusteps.com and purchases made through our store. “We,” “us” and “our” refer to [Legal Business Name], trading as ZUZU Steps.

By using our website or placing an order, you agree to these terms and our published store policies.

1. Using Our Website

You must be legally able to make purchases in your location or have permission from a parent or legal guardian. You agree to use our website lawfully and provide accurate information when placing an order.

You must not use our website for fraud, unauthorised transactions or activities that interfere with its operation.

2. Products and Descriptions

We aim to display accurate product descriptions, photographs, colours and sizes. Colours may appear slightly different depending on your screen and lighting.

Please check the product details and available sizing information before purchasing. Features such as cushioning, materials and footbed design vary by product.

3. Orders and Availability

All orders are subject to stock availability and payment verification. An order confirmation acknowledges receipt of your order; acceptance occurs when we confirm dispatch.

If we cannot fulfil your order because of unavailable stock, an error or a payment issue, we will contact you. Any payment collected for a cancelled, unfulfilled order will be refunded.

4. Prices and Payments

Prices are displayed in the currency shown on our website. Applicable delivery charges and taxes will be shown before you complete checkout.

We may update prices for future purchases. If a pricing error affects your order, we will contact you before proceeding and give you the option to accept the corrected price or cancel for a refund.

5. Shipping and Delivery

Please provide a complete and accurate delivery address and contact number. Delivery estimates and charges are provided at checkout or in our Shipping Policy.

If you notice an incorrect address after ordering, contact us promptly. Changes may not be possible once an order has been dispatched. Any additional delivery costs caused by incorrect information supplied by you will be explained before redelivery is arranged.

6. Returns and Refunds

Subject to applicable consumer protection laws, we accept returns and refund requests when:

  • We send a colour different from the colour ordered.

  • We send a size different from the size ordered.

  • The product arrives damaged.

Contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. We will assess the issue and provide return instructions.

We cover return and replacement delivery charges for verified errors made by us or products that arrive damaged.

Approved refunds are issued to the original payment method after the applicable return checks. Payment-provider processing times may vary.

7. Size and Colour Exchanges

If we deliver the size and colour you ordered but you would prefer a different size or colour, you may request an exchange, subject to stock availability.

For these exchanges:

  • The item must be unworn, unused and in its original packaging.

  • You must pay the delivery charges for returning the original item and sending the replacement.

  • You must contact us for instructions before returning the item.

We do not offer change-of-mind refunds except where required by applicable law. Further details are available in our Return, Refund & Exchange Policy.

8. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel your order. We will try to accommodate your request, but changes may not be possible after processing or dispatch. This does not affect any cancellation rights provided by applicable law.

9. Footwear Information

Our product descriptions provide general information about footwear features. Unless expressly supported in a particular product listing, our footwear is not represented as medical treatment or a guaranteed solution for pain or foot conditions.

10. Website Content

Content owned by or licensed to ZUZU Steps, including branding, text and images, is protected by applicable intellectual property laws. You may not reproduce or use it commercially without permission from the relevant rights holder.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy. Please review it to understand how your information is handled.

12. Responsibility and Consumer Rights

Nothing in these terms excludes or limits rights, remedies or responsibilities that cannot legally be excluded or limited, including applicable rights relating to faulty, incorrectly supplied or misdescribed goods.

13. Changes to These Terms

We may update these terms by publishing a revised version on our website. The terms in effect when you place an order will apply to that purchase.

14. Applicable Law

These terms are governed by the laws of [Country and, where relevant, State or Emirate], subject to any mandatory consumer protections that apply to you.

15. Contact Us

For questions about these terms or your order, contact:

ZUZU Steps
Legal business name: Zuzu Steps
Email: info@zuzusteps.com